How can we help?

With Parking Assistant, riders are requested to submit a photograph illustrating how their vehicle is parked at the end of the ride. Receiving a fee for bad parking indicates that the way in which you parked a vehicle was a little risky. For instance, the vehicle wasn’t parked next to and in parallel with a wall (or other hindrances), it was obstructing access and could have posed a danger to others, especially to disabled or visually impaired individuals. Vehicles must be parked in a way that avoids blocking pavements or access points for pedestrians in accordance with our User Agreement. 

Before charging fees, we always ensure to first guide riders on how to park and only refer to fees in cases of repeated violations of parking requirements. Check out this article to learn more on how to properly park the vehicle!

While fines are issued after multiple warnings, if you believe a fine has been issued in error, please contact our support team through the ‘Help’ section in the app, and we'll be happy to review your case.

Note: The parking fee is non-refundable.