Before parking, consider the following: 

All of these are significant no-nos. While some individuals might find it amusing to park scooters in inaccessible locations or throw them into waterways, riders may incur fines, bans, and other forms of prosecution for vandalism and poor parking behavior. 

Here are some tips on how to park correctly: 

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The same regulations are applicable to e-bikes as well as scooters. It is essential to ensure that you are in an area where parking the e-bike is permitted. For instance, it is not permissible to conclude your ride and park the e-bike in a No Parking Zone or a No Ride Zone. Visit our 

To park an e-bike, follow the guidelines below:

If you found a wrongly parked scooter, please report it to us in 

This reported information goes directly to the Voi Operations team so we can take quick action. 

As part of our Parking Assistant feature, we request users to provide a post-ride photo depicting how the vehicle is parked. Our Parking Assistant team reviews these photos with the aim of guiding riders to park in a manner that ensures safety for everyone and avoids creating clutter or obstructions.

You might be wondering why it's crucial for us to receive a well-captured parking photo. The simple answer is that a clear photo is essential for us to assess the parking arrangement. The more detailed explanation is that we strive for an unbiased and fair evaluation, aiming to enhance the clarity and smoothness of the vehicle parking experience.

How can you capture an effective parking photo? Follow these steps!

Repeated violations of parking photo requirements may result in a fee.

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Our Parking Assistant feature is designed to ensure that parked vehicles do not create obstructions, block access, or pose risks to pedestrians. To comply with this, we kindly request riders to submit a photo of how their vehicle is parked at the end of their ride.

Here's a breakdown of why this is important and how it contributes to a seamless and safe parking experience: 

Repeated violations of parking photo requirements may incur fees.

Receiving a fee for a parking photo means that a few of your end-of-ride photos didn’t quite meet our 

You might wonder why we care so much about parking photos. Here’s why:

 The parking photo fee is non-refundable. 

With Parking Assistant, we request riders to submit a picture illustrating how the vehicle is parked at the end of the ride.

The notification you’ve received serves as an educational tool, guiding users to park in a manner that ensures safety and accessibility. The notification also informs you if your parking was a little risky. For example, the vehicle wasn’t parked next to and in parallel with a wall (or other hindrances), it was obstructing access and could have posed a danger to others, especially to disabled or visually impaired individuals.

Repeated violations of parking requirements may incur fees

. Familiarise yourself with the parking guidelines specific to your 

We prioritise safe and considerate parking for the benefit of all our users and the community. Thank you for your cooperation!

With Parking Assistant, riders are requested to submit a photograph illustrating how their vehicle is parked at the end of the ride. Receiving a fee for bad parking indicates that the way in which you parked a vehicle was a little risky. For instance, the vehicle wasn’t parked next to and in parallel with a wall (or other hindrances), it was obstructing access and could have posed a danger to others, especially to disabled or visually impaired individuals. Vehicles must be parked in a way that avoids blocking pavements or access points for pedestrians in accordance with our 

Before charging fees, we always ensure to first guide riders on how to park and only refer to fees in cases of repeated violations of parking requirements. Check out 

 to learn more on how to properly park the vehicle!

While fines are issued after multiple warnings, if you believe a fine has been issued in error, please contact our support team through the 

 section in the app, and we'll be happy to review your case.

Individuals and businesses in the UK wishing to propose a new parking location can now complete 

 and indicate the desired parking spot by dropping a pin.

Our local team, in conjunction with the pertinent city council, will assess the proposed locations.

If you are an individual seeking a parking spot, ensure that the requested location is on public land. Businesses are permitted to propose locations on their private land. 

Presently, this form is exclusively accessible for requests within the UK.

The Parking Assistant is a system designed to simplify parking and assist riders in parking safely without causing clutter or obstruction for others.

To achieve this objective, we request users to capture a photo of their parked vehicle after completing their ride. The quality of the photo is a crucial element in this process as it enables us to assess the parking arrangement.

, we proceed with evaluating the parking. Depending on local regulations, we may review some or all of the photos submitted by users. Based on the assessment, we provide guidance to users on effective parking practices. However, repeated violations of photo and parking requirements may result in warnings and fees.

Reviewing parking photos aids us in identifying areas for service improvement and in constructing micromobility infrastructure that is safe and accessible to all.

Explore other articles in this section to discover more about capturing excellent parking photos and parking securely.

How can we help?

Parking guidelines