How can we help?

The most important things to check if you are having issues ending your ride are:

Check if you are in an allowed parking spot. If you’re not in an allowed parking spot, use the app to locate the closest allowed parking area and bring the scooter there to end your ride. 

In some cities, you may have designated parking spots that you must park at whereas in other cities, you can park anywhere so long as it's not a no-parking zone or no-riding zone. You can check our website to find the specific parking rules for your city.

If you're in a city where you must park at a designated parking spot, these spots will appear as a blue 'P' in the app:

If you're in a city where you can park anywhere except for in no-parking zones or no-riding zones, make sure to avoid the red or grey areas in the app:

Make sure you’re standing right next to the scooter.

Restart the app and try ending the ride again.

Make sure you have the latest version of the app installed.

If you’re still unable to end your ride after checking each of the above steps, please contact us via our chat directly in the app for the quickest help in ending your ride.