How can we help?

If you are having difficulty ending your ride, please consider the following: 

• Ensure you are in an appropriate parking zone. Typically, e-bikes should be parked only in designated spots highlighted in blue on the map. If you find yourself in a no-parking zone, relocate to one of the designated spots to successfully end the ride. 
• Check for a stable internet connection at your location. Sometimes, moving around a bit can improve the connection. Attempt to end the ride again after ensuring a sufficient connection. 
• Restart the app and follow the steps once more. 

If you have completed the above steps and the ride persists, contact our support team through the "Help" section in the app for further assistance!