How can we help?

At Voi, we prioritise the security and privacy of our users. Occasionally, we may find it necessary to suspend accounts for various reasons:

• Unusual behavior: An account might be suspended if it involves unusual user behaviour that raises concerns about the account’s security. This could include any pattern of behaviour on the account which may indicate that the account has been compromised or shared among multiple users.

• Unsafe riding: Activities like riding on pavements, riding in tandem, or riding while under the influence can result in the suspension of your Voi account. 

It’s essential to review our user agreement to guarantee adherence to our terms and conditions for a safe and enjoyable experience. We kindly ask that you consider the mentioned activities that might have led to the suspension. 

If you're confident that none of these apply to your situation, you can reach out to our customer support team for further assistance.