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I have a 'Pending Payments charge' from Voi on my bank statement. What does it mean?
Dec 16, 2024
This charge corresponds to a previous ride where the payment failed. If you see a charge with the description ‘Pending payments charge’ or 'Voi Debt Recovery' on your bank statement, it means that we’ve recovered an outstanding payment for one of your past rides.
In other words, we didn’t manage to successfully charge the cost of the ride at the time of the ride (due to insufficient funds, failed or declined payment, or other reasons) and have only managed to do so now.
Check your ride history in the app to match the amount and identify the ride that the charge is connected to.