If you're involved in an accident with a Voi scooter, please promptly contact the police or emergency services if necessary to ensure your safety.

Following that, kindly report the incident directly to us through the app or via email at 

, providing as many details as possible, including the associated police report number. Alternatively, you can reach us by phone at our contact number: +44 7476-550190.

We value your privacy, and safeguarding your personal information is a top priority for us. We take data protection seriously because we honour the trust you place in us to handle your personal information appropriately and responsibly.

 for a detailed overview of how we manage your data in accordance with the General Data Protection Regulation (GDPR), ensuring transparency and compliance.

In some countries, we may maintain third-party liability and/or personal accident insurance on behalf of our riders. Whether we maintain insurance in a particular country depends on a range of factors, including local legal and regulatory requirements. Learn more at 

Do you want to report an accident? Go to the Help section in the Voi app, then tap ‘Report an accident’ or 

Everyone in Belgium completing our online traffic school, 

, is eligible for a free Voi helmet. 

To get your helmet, meet us on the last Sunday of every month between 2-4 pm at Place Poelaert in Brussels city (look for the Voi flag).

Please be prepared to log into the traffic school and show that you have completed the course to verify that you’re eligible for a free helmet.

We have a limited number of helmets so giveaways are on a first come first serve basis.

To delete your Voi account, follow these steps:

Please note that you cannot delete your account if you have an active Voi pass or an outstanding debt related to your account. In such instances, you must first cancel the pass and/or settle the debt before proceeding with the deletion.

If you wish to have all your data erased along with your account, submit a request through our privacy website before deleting your Voi account at 

How can we help?

Safety and T&C's