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If your scooter experiences a slowdown during your ride, it’s likely due to the following reasons.

Slow or No-Riding Zone - You may have entered a slow or no-riding zone - areas around the city affected by high traffic intensity. Upon entering such zones, the app automatically reduces your speed, and in the case of a No Riding Zone, brings the scooter to a complete stop. To check if you're in a Slow or No Riding Zone, pull over and consult the map in the Voi app. More details about different Voi zones can be found in this article.

Reduced-Speed Mode - There is a possibility of being in Reduced-Speed Mode, designed for new users, capping the scooter's maximum speed at 15 km/h. To check or change your Ride mode, tap 'View Profile' in the app's main menu, select 'Ride mode,' and then simply choose your preferred Ride mode.

Low Battery - Another reason for a scooter slowdown and stoppage could be a low battery. Once the battery level reaches 10%, the scooter gradually slows down until it completely runs out of battery. Our recommendation is to check the battery level before embarking on a long ride—planning ahead is always a good idea! Information about the battery level is conveniently displayed in the app. You can easily check it by tapping on a scooter's icon on the map.