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There are several reasons why Voi may temporarily reserve an amount against your payment method, as outlined below:

• Adding a new payment method to the Voi app: This is commonly known as a card check. A card check is a small transaction used to verify that your card details are valid and active. It is a standard practice among companies to ensure valid payment details are provided. Voi will carry out the card check when you unlock the vehicle.

• Changing your default payment method: Similar to the first point, if you change your default payment method, we will perform a card check at the time of unlocking to ensure the payment method is active.

• Vehicle deposit: For some customers, depending on your payment method, a deposit may be taken when unlocking one of our vehicles. This is done to ensure sufficient funds are available to cover the cost of the ride.

• Group ride: If you have taken a group ride where you unlocked multiple vehicles, you may see multiple reserved amounts on your payment method.

• A failed transaction from a previous ride: If your last transaction with Voi was unsuccessful, and you attempt to unlock another vehicle, this could result in a reserved amount.

• Switching from a Voi Pass to PAYG (Pay As You Go): If you’ve previously been a subscriber of our Voi monthly pass and you switch to PAYG, Voi may need to perform the necessary checks on your payment method, which may result in you seeing a reserved amount registered at your financial institute.  

The value of the reserved amounts may vary between £4, £5, or £7.50 / €4, €5 or €7.50 / 50 SEK, 50 NOK, 50 DKK.

Important to note:

If the cost of your ride was less than the reserved amount, the difference will be released by Voi immediately. However, this may not be reflected on your payment method until 1 to 7 business days have passed. If the reserved amount is still visible after 7 business days, we recommend contacting your financial provider for further information.